Terms and Conditions

By using Computer Plus (Eastbourne) Ltd. trading as Computer Plus and Business IT Solutions you are agreeing to our terms and conditions. 
 

To process your repair, we require the following information as a minimum:

Title
First name
Surname
Full Address
Contact Number

 

For more information on data we hold please see our Privacy Policy.

 

From here, Computer Plus (Eastbourne) Ltd will be referred to as the company.

 

Payment

 

Our minimum fee for work carried out in our workshop is £30. This is our evaluation fee and is chargeable to all out of warranty work even if the company finds that there is no fault or if the company deems it uneconomical to repair or it is unrepairable.

 

If there is no anti-virus software installed, the company may need to run virus scans before the machine can be connected to the internet. If this is necessary, the evaluation charge will increase accordingly.

 

For onsite work, our minimum fee is £45. This may vary on your location and the work required. This covers a call out charge and the first 30 minutes onsite. This is payable if the visit is cancelled less than two hours before or if the customer is not available at the agreed time.

 

Payment including VAT is due prior to the release of the equipment unless otherwise agreed with the company. If equipment is being returned to the customers address, payment must be made before the engineer from the company leaves the premises.

 

For business customers, the company offers credit facilities.  A Direct Debit Mandate must be completed and the full invoice amount will be taken from the nominated bank account no less than seven days after the invoice date.  If we are unable to take payment and the invoice date is beyond seven days, the company has the right to charge a 2% penalty of the total invoice amount for each week it is not paid.

If payment is overdue the company will offer no further support or products until all invoices are paid in full.

The company may withdraw credit agreements at any time.

Payment can be made by BACs, card or cash. 

The company will require payment in advance for special orders (items that are not kept in stock) and reserves the right to ask for payment in full before work starts.

Refunds

Customers have the right to return unopened, unused products within 30 days.

If the customer wishes to return a product due to them changing their mind it is the company’s discretion to offer either a refund or store credit. There may be a charge for restocking or to cover loss in the value of goods as they cannot be re-sold as new.

Some items once used are non-returnable. This will be made clear by the company to the customer before the customer purchases the item.

 

Warranty

 

New items will have a standards one year warranty from the invoice date unless stated differently.

 

On the occasion when a second-hand part has been offered at a reduced price, the warranty length will be made clear at the time the part is offered.

 

As an Epson Express Centre, the company is able to process Epson printers under warranty, even when purchased elsewhere.

 

If a machine was purchased from the company, it is covered by manufacturer’s warranty and if a problem arises under warranty that is hardware related, the company will arrange repair on the customers behalf at no charge. The machine will need to be returned to the company for this to be completed. We can collect the machine and deliver back to the customer for our standard Pick Up & Drop Off cost.

 

For machines under manufactures warranty purchased elsewhere, the company can liaise with the manufacturer on the customers behalf but there will be an admin charge for this.

 

Repairs

 

As previously stated there is a minimum evaluation charge of £30 for any work booked into the workshop. If the work can be completed by the company within that amount, it will.

If the company is unable to repair the machine within the evaluation charge the customer will be contacted before any further work is carried out or parts are ordered and given all the available options.

The company reserves the right to ask for payment before work starts.

 

A 50% deposit is required if the estimate of repair is £200 or above including VAT.

 

Occasionally, machines will need to be sent to a third party for repair. The company will make the customer aware of this before repairs go ahead. Personal details will only be passed on when necessary (see Computer Plus (Eastbourne) Ltd’s Privacy Policy)

 

Products and services are subject to availability. If we are unable to supply goods or services for any reason the company will not be held liable for any compensation or damages caused by the delay or non-delivery.
 

If equipment is delivered to the customer damaged or faulty the customer must make the company aware within 24 hours. An answer machine message or email is adequate acknowledgment during closed hours.

 

If the problem is not resolved or re-occurs within 14 days, the machine can be booked in under the previous ticket. Unless extra parts are needed or an external repair is required, no charge will be made.

 

If data is at risk of being lost the company will recover it when possible. The company will not be responsible for loss or recovery of data, programs or saved passwords.

 

When data transfer has been requested, the customer has the right to check that all data has been transferred correctly before work is carried out or the machine is collected.

 

Collection Policy

 

Any equipment left at the company for more than 60 days will be disposed of. If there is an outstanding invoice relating to the equipment, the equipment may be sold to recover costs. Any outstanding amount unable to be recovered will still need to be paid in full.

 

Customer Responsibility

 

It is the customers responsibility to have access to disks and log in details for software and e-mail accounts. It is also the customers responsibility to back up their data before the computer is booked in for repair.

The company will not be responsible for loss or recovery of data, programs or saved passwords

 

The company reserves the right to amend the terms and conditions at any time without prior notice.